Frequently Asked Questions

What warranty options are available?

We offer a comprehensive warranty program. For specific details, please reach out to our sales team at sales@portablesolutionsgroup.com.

Can your products integrate with existing access control systems?

Yes, our products are compatible with various access control systems. Customers can integrate their preferred access control software that meets their site management requirements. To determine if your existing software is compatible with our equipment, please contact our sales team or your access control provider for more information.

Are there any discounts for bulk purchases?

While we do not offer traditional quantity discounts, we provide preferred vendor pricing for registered account holders.

What is the typical lead time for your products?

Lead times vary by product, generally ranging from 4 to 12 weeks. Most Secured By MAC products require 6 to 8 weeks, whereas our newest MAC product, the MAC-Link, has a quicker lead time of 3-4 weeks. Custom projects and most DropBox products take about 12-14 weeks, subject to changes based on our production schedule and material availability.

Do units come pre-wired with access control systems?

Yes, units can be pre-wired for access control systems at our manufacturing facility, or customers can choose to install the access control systems after delivery.

What setup is required on-site when the unit arrives?

Our products are delivered turn-key ready, requiring minimal setup. Customers may need to connect the unit to site utilities such as electricity or water, but the setup process is designed to be straightforward and simple.

What should I do if there is a malfunction or the product stops working?

For hardware issues, Portable Solutions Group (PSG) provides support through our warranty program. PSG provides warranty support for field issues during normal business hours Eastern Time at 740-532-7822.

What is the expected lifespan of your products?

Our products are built to last, with an average lifespan of 10 years. We utilize high-quality, durable materials and manufacturing processes to ensure longevity.

Are your units linkable?

The MAC-Link is our only product designed to be linkable, offering flexible configuration options for different site needs.

Do you offer rental options?

Yes, we offer both rental and purchase options for most of our standard Secured By MAC product line, which includes turnstile portals and vehicle access control gate arms.