Got Some Questions? Our FAQs Can Help

by | Apr 14, 2021 | Uncategorized

Our team understands that you have many questions running through your head when you are purchasing a DropBox Inc. shipping container modification. We continuously work to make our process as easy as possible for current/potential customers. As a result, here are some frequently asked questions (FAQs) that our team members receive when working with a customer.

Q: Where is your facility located?

A: We are located at 1033 Port Road, Wurtland, KY 41144.

Q: How can I contact you?

A: To contact DropBox Inc., please call 740.532.7822 or email sales@dropboxinc.com.

Q: Do you have a unit available right now?

A: We build to purchase order (P.O.). Therefore, customers must order a product first in order for it be built and received.

Q: What colors can you provide?

A: Our products are manufactured with the following five (5) standard paint colors to choose from at no additional cost. If you need to match a specific color, we can have custom paints mixed, based on your paint number specifications for an additional fee.

Q: What container sizes do you offer?

A: Our standard height or high cube sized shipping containers are ten (10), twenty (20), and forty (40) feet long. If you need a custom size to meet the needs of your operation, our team can do so for an additional fee. For more details, check out the blog post that we wrote about this subject.

Q: How much does a container weigh?

A: Within your Customer Drawing Set, refer to the Center of Gravity page. This will provide you with the calculated product weight, COG, and approved lifting methods.

Q: How do I schedule pickup/delivery of my unit?

A: To schedule the delivery of your unit, please contact the Shipping & Receiving department by emailing bsanjuan@dropboxinc.com or call 740.237.4602 for more details.

Q: How do I offload my unit?

A: Within your Customer Drawing Set, refer to the Center of Gravity page. This will provide you with the calculated product weight, COG, and approved lifting methods. The products are typically offloaded by either Forklift Pockets or Corner Lifting Blocks using a crane. Rigging and/or riggers are not provided.

Q: How do I place/set up my unit?

A: When placing your unit onto your jobsite, you must make sure that it’s placed on a level, solid, compact surface. For more details, check out the blog post that we wrote about this subject.

Q: Where are the keys to my unit located?

A: The keys are zip tied to the exterior door lever. 

Don’t see the question you have on this list or have more to ask? CONTACT US HERE or call 740.532.7822 to speak to a sales associate for more information.

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